Contact Guardian Facility Group at ed@guardianfacilitygroup.com with your order number before sending a return. We will provide instructions and the appropriate return destination. Do not send items to a shipping-origin address without return instructions.
BCW products
Domestic returns are accepted within 30 days of delivery. We pay return shipping. Contact us to arrange the return.
Infinite Jewels products
Returns are accepted within 30 days of delivery. For a change-of-mind return, the customer pays return shipping. Items must be returned in their original condition. Contact us for the appropriate jewelry return instructions before shipping.
Damaged, incorrect or misdescribed items
Contact us promptly so we can arrange the appropriate remedy. Change-of-mind shipping terms do not determine the remedy for a damaged, incorrect or misdescribed item. We do not automatically pass supplier restocking charges to customers, and customer refunds are not held pending supplier reimbursement.
Flipo products
Contact Guardian Facility Group at ed@guardianfacilitygroup.com with your order number within 30 days of delivery to arrange a domestic return. Guardian receives your return and provides the return instructions and destination. We pay domestic return shipping.
For a change-of-mind return, keep the item unused and in its original packaging with its included contents. Contact us before shipping. These condition requirements do not limit the remedy for damaged, incorrect or misdescribed goods.
If an item arrives damaged, is incorrect or does not match its description, contact Guardian promptly and retain the packaging. We will arrange the appropriate return, replacement or refund remedy and any necessary return shipping. Do not send damaged batteries or aerosol products until we provide safe instructions. Guardian handles supplier coordination. Customer refunds do not wait for supplier reimbursement, and we do not automatically pass supplier restocking fees to you.